Purchase Policy

Refunds

We hope that everyone loves their service at Cloud 9 Float Club so much that this will never be necessary however returns and refunds are limited to the following situations.

• Services purchased and/or received are non-refundable. This includes membership payments.
• Returns and refunds due to complaints will only be considered if presented within 5 days of purchase. After this date, all purchases are non-refundable and non-returnable. 
• A $10 charge will be retained to cover costs.

Cancellations

If you need to cancel your appointment please do it at least 24 hours in advance using one of the following.

• Cancel your appointment via your online Mindbody account

• Send a cancellation notice to info@cloud9floatclub.co.nz

Because we turn away other clients to hold your booking, any appointment cancellations with less than 24 hours notice will result in the amount of  50% of the service to be charged to your credit card (or the equivalent deduction from your gift cards or account). No-shows will incur the full cost.